What troubleshooting tools can I try?

If something isn’t running quite right on your computer, there are a few troubleshooting tools you can run to identify issues.

Windows 10:

You can try running a troubleshooting tool that is specific to Windows 10: http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

If you need further help troubleshooting problems with a Microsoft Casual Games title, run the troubleshooter for Windows apps.


If you are on the Windows 8.1 version, download the free game Shuffle Party to identify errors.

Not only is Shuffle Party a fun, free game, it’s also a useful diagnostic tool for us.

  1. Go to the Windows Store
  2. Type in Shuffle Party
  3. Download Shuffle Party
  4. Run Shuffle Party
  5. Note any error messages you receive.