I’m getting an error code in my game. What should I do?

Getting an error code in your game and don’t know what it means? You’ve come to the right place! We also have some great, general tips to fix your game lower on this page.

The first codes are for the Windows 10 version of the game. Simply scroll down to see error codes specific to the Windows 8.1 version.

 

Windows 10 Error Codes:

If your error code starts with…

100 – Check your internet connection: you might have become disconnected from the internet.

101, 105, 106 – Something isn’t quite right with the news feature. Let us know about this! 

102 – Something isn’t quite right with the ads. Please also let us know about this. 

103, 108, 109, 110, 111 – Sometimes when your game crashes on launch or spins and never starts, uninstalling and reinstalling with a clean Store cache can help fix the problem. (Need instructions on how to do that? Click here!)

104 – Something isn’t quite right with the Daily Challenges. Definitely let us know ASAP, please! 

107 – Uh oh, something is preventing the game from downloading Star Club games. Check your internet connection first. If your connection is fine, check your anti-virus program and make sure Microsoft Solitaire Collection is on the OK list to access the internet.

 

20 – Example: 2020000  This means something isn’t quite right with your Windows Store. Try these steps:

  1. Try clearing your Windows Store Cache by typing wsreset.exe into the Run window. Detailed instructions are further down this note!
  2. Run the Windows Update Troubleshooter (instructions are further down this note) and then installing any missing required, recommended, or optional updates.
  3. Restart and see if that fixes it.
  4. If that doesn’t work, try running the Windows App Troubleshooter: http://go.microsoft.com/fwlink/p/?LinkId=268423
  5. Unfortunately if none of those steps work, you may have a more serious issue with your Store. Try contacting Windows Store support at https://support.microsoft.com/en-us/contactus & click on “Services and Apps”

 

30 – Example: 303019. This means the connection to the Windows Store was lost or could not be made. The most common reason is that the Windows Store is temporarily down. Usually it will come right back up shortly! Sometimes it means your anti-virus program or firewall is blocking the game from talking to the Windows Store. Go to your anti-virus or firewall settings to make sure that it’s not blocking your game from accessing the internet.

 

Other error codes you might see & what they mean.

1170000 – Xbox Live couldn’t sign you in. Usually this means that there’s a Windows Update that didn’t install. Try the following steps:

  1. Check to make sure you’re connected to the internet.
  2. Check to see if Xbox Live services are down. This handy website shows the status: http://support.xbox.com/en-US/xbox-live-status
  3. If they are all up, go to http://www.xbox.com and sign in with the same account you sign in to on your computer/tablet.
  4. If everything is okay there, try restarting your computer/tablet with the “restart” option on the power/shutdown menu. Just clicking the off button or turning off your computer/tablet won’t work. It needs to be restarted.
  5. If you still can’t connect, try running the Windows Update Troubleshooter. We have detailed instructions here if you scroll down, but you can get it here:  http://go.microsoft.com/?linkid=9830262
  6. Check For Updates & install any mandatory, recommended, or optional updates you might have missed. We have detailed instructions further down this note.
  7. Restart your computer – all those updates need to finish & you need to restart to make sure they all went through.

1173000 & 1174000 – You’re not signed into Xbox Live so it couldn’t load your statistics or awards. Try the steps above.

1182000 – This looks like the game couldn’t load your save data from the cloud. Try restarting your computer/tablet to get a fresh connection. If that doesn’t work, check http://support.xbox.com/en-US/xbox-live-status to see if the Xbox Live service is down.

1183000, 1187000, 1188000 – These are not common errors but you might get them if you try to load your statistics, awards, or Daily Challenges and your game can’t access the internet or if the Xbox Live service is down.

 

 

Windows 8.1 Error Codes

These are additional codes that you might see in the 8.1 version of the game.

002000 & 01600 

There are multiple causes for these two errors but the heart of it is that your PC/Tablet can’t connect to the Xbox network for whatever reason. Try the steps below to fix these common errors.

Detailed instructions on troubleshooting steps below!

 Restart Your PC/Tablet

Did you know that shutting down your PC/Tablet WILL NOT give you a clean boot? Most people don’t, so no worries. The ONLY way you can get a clean reboot is to choose restart from the shut down menu.  Physically turning your PC/Tablet off will not do it, choosing “shut down” will not do it, choosing “sleep” will not do it.

Steps:

  1. Go to your Shut Down menu (you can get it to it by pressing the Windows key, type Restart, click on Turn off Your PC, go to the bottom of the Settings window that will appear & press the Power button)
  2. Select “Restart” from the menu

 

Check Your Internet Connection 

  1. Open an internet browser
  2. Attempt to go to http://www.microsoft.com
  3. If you cannot load the webpage, check your modem or router as your internet may not be working properly.

Try the Windows Update Troubleshooter

Many issues can be solved by using this helpful tool!

  1. Click on this link: http://go.microsoft.com/?linkid=9830262
  2. Open the tool and follow the instructions
  3. Let it work its magic
  4. Take any Windows Updates you may need
  5. Restart your PC/tablet using the restart option in the shutdown menu (also described above)
  6. Launch the game again

Make Certain Your Windows Updates Didn’t Get “Stuck”

Did you know that even if you have Automatic Updates selected, some Windows Updates can get “stuck” for various reasons?  Lots of people (myself included) have discovered much to their surprise that some Windows Updates just simply didn’t go through like we thought they did and it affects the performance of the entire machine.

  1. Press the Windows key
  2. Type in Windows Update
  3. Under the search bar you see on the right, choose Check for Updates
  4. In the Windows Update screen, press the Check Now button
  5. Even if it doesn’t seem to find any updates, click on View Details
  6. Install any updates you see that haven’t been installed – including optional ones
  7. Go to your Shutdown menu and choose ‘Restart’ from the options. You must choose restart- turning your PC/tablet off will not work!

Check If Xbox Live Is Down

Sometimes the Xbox network goes down. To check this, go to http://www.xbox.com and log in with your account. Click on Support.

On the Support Page, you will see a link near the top that says “Xbox Service is Up” or “Xbox Service is Limited” or “Xbox Service is Down”    If service is limited or down, you may not be able to log into your game until the service is fixed.

You can also go to http://support.xbox.com/en-US/xbox-live-status

Make Sure Your Firewall/Anti-Virus Isn’t Blocking The App

Unfortunately this step varies by whatever anti-virus or firewall you use. You will need to open your settings and make sure that it is not blocking any apps. If your anti-virus/firewall has an app “whitelist”, you will need to make sure your Xbox enabled games are on this list.

 

Clear Your Windows Store Cache

  1. Press Windows Key and R
  2. In the box that pops up, type wsreset.exe  and press Enter
  3. The Windows Store will launch for you (with its cache nice and clean!)

 

Uninstall & Reinstall with a Clean Windows Store Cache

 

VERY IMPORTANT: This should be a last resort method. Make sure you are connected to Xbox (in the game you will see a name and then a green checkmark in the top right) so your game data can save before you do this. If you are NOT connected to Xbox Live, you may lose all your game progress!

  1. Uninstall your game (to uninstall, right-click on the app icon and choose Uninstall from the bottom menu)
  2. Press Windows Key and R
  3. In the box that pops up, type wsreset.exe  and press Enter
  4. The Windows Store will launch for you (with its cache nice and clean!)
  5. Hover over the right-hand side to bring up the charm bar and go to Settings
  6. In the Settings Menu, go to App Updates
  7. In the App Updates menu, press both Check for Updates AND Sync Licenses
  8. Press the arrow key at the top left to go back
  9. In the search bar at the right, type in the name of the game
  10. Reinstall your game

 

 

Clear Your Disk Cache:

VERY IMPORTANT: This should be a last resort method. Make sure you are connected to Xbox (in the game you will see a name and then a green checkmark in the top right) so your game data can save before you do this. If you are NOT connected to Xbox Live, you may lose all your game progress! 

  1. Close all your games using ALT+F4 while it is running
  2. Open up Windows File Explorer
  3. Click the “View” tab at the top
  4. Check the box that says “Hidden Items”
  5. Go to the following folder: C:\Users\[USERNAME]\AppData\Local\Packages\[GAMENAME]\LocalState\
  6. [USERNAME] – is the name you use to log in to the computer
  7. [GAMENAME] – is something with the name of the game. Something like this for example:
  8. Microsoft.Minesweeper_8wekyb3d8bbwe
  9. Delete the folder DiskCache.
  10. Run the game again.

  

If you are on the Windows 8.1 version, download the free game Shuffle Party and tell us what error code you get

Not only is Shuffle Party a fun, free game, it’s also a useful diagnostic tool for us.

  1. Go to the Windows Store
  2. Type in Shuffle Party
  3. Download Shuffle Party
  4. Run Shuffle Party
  5. Note any error messages you receive.

 

Pull Windows Event Viewer Logs & Send Them To Us

We will try to help as much as we can but please be aware that some problems are may be out of our scope. If we do have to refer you elsewhere, we will try to give you a more specific dialog to use with the group to which we referred you.

Please do the following:

  1. Reproduce the crash/problem in the game.
  2. Press the Windows Key & Type Event Viewer
  3. Click on Event Viewer
  4. The Event Viewer window will pop up
  5. Look at the area on the far left and you will see Windows Logs. Click on the tiny arrow to the left of it to expand it.
  6. Click on Application (just one click) & you will see stuff appear in the center.
  7. Scroll down in the top, center area until you see either an Error or Warning. Look at the details window below it to see if it has to do with your app.
  8. If you do, take a screenshot or note what this error/warning is.
  9. Click on System in the left menu & you will see different stuff appear in the center.
  10. Scroll down in the top, center area until you see either an Error or Warning. Look at the details window below it to see if it has to do with your app.
  11. If you do, take a screenshot or note what this error/warning is.
  12. Send these screenshots and/or details on these error/warnings to us here on Facebook

Refresh Your Computer 

  1. Press the Windows Key
  2. Click on Refresh Your PC Without Affecting Your Files
  3. Let it work its magic
  4. Restart
  5. Launch the game again